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Internet Services

WiFi Ultra Support

Everything you need to know about your internet service, from speeds to setup.

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Email Services

Email Support

Configure email settings and manage your email accounts.

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Phone Features

Voice Services

Learn about calling features, voicemail, and long-distance services.

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Billing & Account

Account Management

Find answers about your bill, auto-pay, online payments, and account settings.

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Other

Other FAQs

Find answers about your bill, auto-pay, online payments, and account settings.

Other FAQs

Internet FAQs

Q.  A Guide To MTE Wifi Ultra
A.

 Open File
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Q.  Get the MTE Wifi Ultra App
A.

Open File
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Q.  Does MTE offer internet only plans?
A.

Yes! Internet only plans are available in all areas. Call today for pricing and availability. 800-462-4523
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Q.  How do I change my Wi-Fi password?
A.

 Many options are available to change your password.

  • If the password was left as default, it can be found on the sticker on your router
  • You can log in to your CommandIQ app to view or change your password
  • You may contact MTE Technical Support directly at 800-504-8887
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Email FAQs

Phone FAQs

Q.  Call Forwarding
A.
  • To turn ON Call Forwarding: Press *72 and listen for confirmation tones followed by a dial tone. Then dial the number where calls will be forwarded to, and listen for confirmation tones followed by a dial tone.
  • To Turn OFF Call Forwarding: Press *73 and listen for confirmation tones followed by a dial tone. Please note: If you are a subscriber to voicemail: while Call Forwarding is activated, your voicemail will be deactivated.
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Q.  Call Waiting
A.

 When the called party flashes, the original call is placed on hold and a talking connection is established with the third party. From this point, the party with Call Waiting can alternate between parties by switch-hook flashing.

  • If the held party disconnects, the talking connection reverts to a two-party call.
  • If the subscriber with the service activated hangs up while one party is on hold, the subscriber with service activated is automatically rung back, and upon answer is connected to the held party.
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Q.  Three-Way Calling
A.

To add a third person to a call:

  1. While on current call, press and release your receiver button or flash key (current call is placed on hold).
  2. Listen for a steady dial tone.
  3. Dial the number of the second person you want to add. After that person answers, press and release the receiver button or flash key and all three of you will be connected.
  4. If busy or no answer, depress the receiver button or flash key, to reconnect the first call.
  5. To disconnect parties:
  6. Either party may hang up leaving the conversation. You will still be connected to the other person.
  7. Remove the third person any time by pressing the receiver button or flash key.
  8. To disconnect the entire three-way call, hang up. Everyone will automatically be disconnected.
  9. Note: You may privately converse with the third party as long as you wish before using the receiver button or flash key to establish the three-way call.
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Q.  Voicemail
A.

 Midvale, Weiser and Stanley areas: Metasphere Voicemail Guide

Silverbell, AZ; Young, AZ; Warren, ID: General Voicemail Guide
All other areas: Voicemail Guide
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Q.  Long Distance Rates
A.

Download Long Distance Flat rate and Measured Service Plans
Download International Rates
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Account FAQs

Q.  When is my monthly bill due?
A.

MTE bills will arrive on the 1st of each month, and payments are due by the 20th.
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Q.  How do I set up auto pay?
A. ou can easily set up Auto Pay and save $5 per month on your bill! Contact MTE Customer Service today for assistance. 800-462-4523
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Q.  Can I pay my bill online?
A. You can easily pay your bill online via the Bill Pay option on this website. You will need your account number and password. If you dont know this information, please contact MTE Customer Service for assistance. 800-462-4523
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Q.  What is the acceptable use policy?
A.

Acceptable Use Policy
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Q.  Are there financial assistance options available?
A.

Affordable Connectivity Program

www.checklifeline.org
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